Privacy Policy

Who we are

Suggested text: Our website address is: https://zayna.in.

At Zayna we operating via zayna.in, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit or make a purchase from zayna.in.

1. Information We Collect

We collect personal data necessary to provide you with a seamless shopping experience.

  • Account & Contact Information: Name, email address, phone number, shipping address, and billing address when you create an account, place an order, or contact customer support.
  • Order & Transaction Details: Items purchased, order history, and delivery details.
  • Payment Information: Payment methods and transaction confirmations. (Note: Card numbers, CVV, and UPI PINs are processed securely by our certified third-party payment gateways and are never stored on our servers).
  • Technical & Usage Data: IP address, browser type, device information, and browsing activity collected automatically via cookies and tracking pixels.

2. How We Use Your Data

We process your digital personal data only for specified, lawful purposes based on your consent or explicit request:

  1. Order Fulfillment: Processing orders, managing payments, and delivering products.
  2. Customer Support: Assisting you with queries, returns, refunds, or technical issues.
  3. Marketing & Promotions: Sending newsletters, promotional offers, and updates (only if you affirmatively opt-in).
  4. Platform Improvement: Analyzing site usage to enhance website usability, security, and performance.
  5. Legal & Compliance: Complying with applicable laws, tax obligations (e.g., GST), and resolving disputes.

3. Data Sharing & Third Parties

We do not sell or rent your personal information. We only share your data with trusted third-party service providers (Data Processors) to perform necessary business operations:

  • Logistics & Delivery Partners: To deliver your orders to your shipping address.
  • Payment Gateways: To process payment transactions securely.
  • IT & Analytics Providers: To maintain website performance, hosting, and functionality.

All third-party partners are bound by strict legal contracts ensuring data security and confidentiality.

4. Cookies & Tracking Technologies

We use cookies to keep track of your shopping cart, remember user preferences, and analyze website traffic.

You can choose to manage or disable cookies through your browser settings. However, disabling essential cookies may impact certain features on zayna.in.

5. Your Rights (Under DPDP Act)

As a Data Principal, you have specific rights regarding your personal information:

  • Right to Access: Request information about the personal data we hold about you.
  • Right to Correction & Erasure: Request correction of inaccurate data or deletion of your personal data when it is no longer required for its original purpose.
  • Right to Withdraw Consent: Easily withdraw your consent for marketing or data processing at any time.
  • Right to Grievance Redressal: Seek redressal for any privacy concerns through our Grievance Officer.

6. Data Retention & Security

  • Retention: We retain your personal data only for as long as necessary to fulfill order requirements, comply with statutory obligations (such as tax laws), or until you request deletion.
  • Security: We implement technical and organizational safeguards (including SSL encryption and secure server infrastructure) to protect your data against unauthorized access, alteration, or disclosure.

7. Protection of Children’s Data

Zayna does not knowingly collect or process personal data of individuals under 18 years of age without verifiable parental consent. If we become aware that a child’s data has been collected without consent, we will promptly delete it.

8. Grievance Redressal Officer

In compliance with the Digital Personal Data Protection Act, 2023, and Information Technology Rules, if you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Grievance Officer:

  • Name / Role: Grievance Officer – Rashid
  • Email: contact@zayna.in 
  • Address: Calicut,Kerala,India

We will respond to and resolve all legitimate inquiries within the mandated statutory timeframe.

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